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In the age of information, managing knowledge has become a key aspect of business operations. Knowledge Management Systems (KMS) are strategic tools for collecting, organizing, preserving, and sharing an enterprise’s fundamental information. Understanding these systems can help enterprises extract the best value from their wealth of information.
Keep reading to gain some insight into how different companies have put these systems to beneficial use.
Understanding the Concept of Knowledge Management Systems
KMS are the engines that power an organization’s stock of explicit and implicit knowledge. They serve as an integrated system to manage the organization’s knowledge resources.
Indispensable to innovation and decision-making, KMS provides a systematic approach to collecting, classifying, storing, searching, retrieving, and presenting information. Technology plays a significant role in implementing these systems.
The following sections will highlight some well-known technologies used as KMS.
The Role of Information Technology in Knowledge Management
The integration of IT in managing an organization’s knowledge resources has brought about a major transformation. It has facilitated information collection, storage, and distribution with unparalleled ease and reduced error margin.
It helps retrieve specific information quickly and efficiently from the pool of data available. Right from database management to AI and analytics, IT provides robust tools to manage and navigate massive amounts of data.
It has led to greater transparency, fostering a collaborative work culture. IT can turn data into actionable insights that drive decision-making processes and business strategies.
Many software platforms, like Microsoft SharePoint, Salesforce, and Oracle, have emerged as powerful examples of knowledge management system that use IT for managing an organization’s assets.
These platforms have distinct features and offer different approaches to managing. Let’s examine how some of the most commonly used platforms serve as effective KMS.
Were You Aware?
A knowledge management System is a holistic approach to improving learning and effectiveness through the optimization of the use of knowledge, to create value for the organization.
Microsoft SharePoint: A Widely Used Knowledge Management System
Microsoft SharePoint is one of the most widely used platforms for effective knowledge management. SharePoint facilitates document management and storage systems. It is highly configurable, making it a preferred choice for many organizations.
SharePoint integrates smoothly with Microsoft Office. It enables the collaboration of multiple users working simultaneously on the same document. It also provides robust options for access control and quick document retrieval.
It provides a structured way of storing and retrieving information with the help of libraries. These libraries facilitate content management. All these features make SharePoint a competent platform in the knowledge management realm.
Next, we move on to Salesforce, another IT giant renowned for its CRM solutions and its powerful knowledge management capabilities.
Salesforce as a Knowledge Management System in the CRM Industry
Salesforce, a major player in the CRM industry, also offers a fitting example of a KMS. Salesforce Knowledge is a powerful tool built for creating and managing knowledge articles. Through Salesforce, it can be shared among service agents and customers.
This platform promotes collaboration by enabling service agents to create, categorize, and publish articles. It helps to ensure the right knowledge reaches the right people at the right time, thereby improving the customer service experience.
With Salesforce, an organization can store the information in a well-structured manner, make the information easily accessible to the team, and work more efficiently by reducing repetitive tasks.
Our third and final technology example is Oracle, a company well known for its extensive suite of business software.
Altogether, incorporating a well-suited KMS plays a vital role in augmenting an organization’s business operations and strategic planning.
